/* Service & Support-pagina -- zie support.html. Bouwt op serviceformulier.css
   (tokens, velden, knoppen); hier alleen wat deze pagina extra heeft.
   Breedteregels als #sf-app.<klasse>: #sf-app { max-width } uit
   serviceformulier.css wint anders (id gaat boven klasse). */
#sf-app.sp-app { max-width: 760px; }

/* Starttegels */
#sp-home-tiles { display: flex; flex-direction: column; gap: 10px; }
.sp-tile {
  display: flex; align-items: center; gap: 14px; width: 100%; text-align: left; font: inherit; color: var(--sf-text);
  background: #fff; border: 1px solid var(--sf-border); border-radius: 12px; padding: 16px; cursor: pointer; text-decoration: none;
  transition: border-color 120ms ease, box-shadow 120ms ease;
}
.sp-tile:hover { border-color: var(--sf-blue); box-shadow: 0 4px 14px rgba(47, 57, 65, 0.08); }
.sp-tile:focus-visible { outline: none; border-color: var(--sf-blue); box-shadow: 0 0 0 3px var(--sf-blue-tint-strong); }
.sp-tile-icon {
  width: 46px; height: 46px; border-radius: 10px; background: var(--sf-blue-tint); color: var(--sf-blue);
  display: inline-flex; align-items: center; justify-content: center; flex-shrink: 0;
}
.sp-tile-icon svg { width: 24px; height: 24px; }
.sp-tile-text { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 2px; }
.sp-tile-title { font-weight: 700; font-size: 16px; }
.sp-tile-sub { color: var(--sf-text-sub); font-size: 14px; }
.sp-tile-chevron { width: 20px; height: 20px; color: var(--sf-text-sub); flex-shrink: 0; }

/* Terug, tabs, formulieren */
.sp-back-btn {
  display: inline-flex; align-items: center; gap: 4px; border: 0; background: none; padding: 4px 0; margin: -4px 0 10px;
  color: var(--sf-blue); font: inherit; font-size: 14px; font-weight: 600; cursor: pointer;
}
.sp-back-btn svg { width: 18px; height: 18px; }
.sp-back-btn:hover span { text-decoration: underline; }
#sp-login-tabs { display: flex; gap: 4px; background: var(--sf-surface); border-radius: 8px; padding: 3px; margin: 10px 0 16px; }
.sp-login-tab {
  flex: 1; border: 0; background: none; border-radius: 6px; padding: 8px 10px; font: inherit; font-size: 14px; font-weight: 600;
  color: var(--sf-text-sub); cursor: pointer; min-height: 40px;
}
.sp-login-tab:hover { color: var(--sf-text); }
.sp-login-tab--active { background: #fff; color: var(--sf-blue); box-shadow: 0 1px 3px rgba(47, 57, 65, 0.12); }
.sp-actions-split { justify-content: space-between; align-items: center; flex-wrap: wrap; }
.sp-done-text { font-size: 15px; margin: 6px 0 0; }

/* Cases */
#sp-cases-head { display: flex; align-items: flex-start; gap: 12px; margin-bottom: 12px; }
#sp-cases-head-text { flex: 1; min-width: 0; }
#sp-cases-head-actions { display: flex; flex-wrap: wrap; gap: 8px; justify-content: flex-end; }
#sp-dealer-new-request-btn { text-decoration: none; display: inline-flex; align-items: center; }
@media (max-width: 520px) { #sp-cases-head { flex-wrap: wrap; } #sp-cases-head-actions { width: 100%; justify-content: flex-start; } }
#sp-cases-title { overflow-wrap: anywhere; }
#sp-cases-sub { margin-top: 2px; }
#sp-logout-btn { min-height: 36px; padding: 0 14px; font-size: 14px; }
#sp-cases-toolbar { display: flex; gap: 8px; margin-bottom: 12px; }
#sp-cases-search-wrap { position: relative; flex: 1; min-width: 0; }
#sp-cases-search { padding-left: 38px; font-size: 15px; padding-top: 8px; padding-bottom: 8px; }
#sp-cases-filter { width: auto; flex-shrink: 0; }
@media (max-width: 520px) { #sp-cases-toolbar { flex-direction: column; } #sp-cases-filter { width: 100%; } }
#sp-cases-state { font-size: 14px; }
#sp-cases-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 8px; }
.sp-case-card { background: #fff; border: 1px solid var(--sf-border); border-radius: 12px; overflow: hidden; }
.sp-case-card--open { border-color: #c2c8cc; }
.sp-case-head {
  display: flex; align-items: center; gap: 10px; width: 100%; border: 0; background: none; text-align: left; font: inherit; color: inherit;
  padding: 14px 16px; cursor: pointer;
}
.sp-case-head:hover { background: var(--sf-blue-tint); }
.sp-case-head-main { flex: 1; min-width: 0; display: flex; flex-wrap: wrap; align-items: center; gap: 4px 10px; }
.sp-case-number { font-weight: 700; font-size: 15px; }
.sp-case-meta { flex-basis: 100%; color: var(--sf-text); font-size: 14px; overflow-wrap: anywhere; }
.sp-case-meta:empty { display: none; }
.sp-case-shop { font-weight: 600; }
.sp-case-dates { flex-basis: 100%; color: var(--sf-text-sub); font-size: 13px; }
.sp-case-chevron { width: 20px; height: 20px; color: var(--sf-text-sub); flex-shrink: 0; transition: transform 160ms ease; }
.sp-case-card--open .sp-case-chevron { transform: rotate(180deg); }
.sp-case-body { padding: 4px 16px 16px; border-top: 1px solid var(--sf-border); }

.sp-status-badge { display: inline-block; border-radius: 999px; padding: 2px 10px; font-size: 12px; font-weight: 700; white-space: nowrap; }
.sp-status-badge--received { background: #fff4e0; color: #8a5300; }
.sp-status-badge--in_progress { background: var(--sf-blue-tint-strong); color: var(--sf-blue-dark); }
.sp-status-badge--waiting { background: #fdeccd; color: #8a5300; }
.sp-status-badge--solved, .sp-status-badge--closed { background: #e6f4ee; color: var(--sf-ok); }

.sp-merged-note { margin: 12px 0 0; font-size: 13px; color: var(--sf-text-sub); }
.sp-facts { margin: 12px 0 0; display: grid; grid-template-columns: max-content 1fr; gap: 4px 14px; }
.sp-fact { display: contents; }
.sp-fact-label { color: var(--sf-text-sub); font-size: 13px; }
.sp-fact-value { margin: 0; font-size: 14px; overflow-wrap: anywhere; }
.sp-complaint { margin-top: 10px; }
.sp-complaint-text { margin: 2px 0 0; font-size: 14px; white-space: pre-wrap; overflow-wrap: anywhere; }
.sp-details-state { margin: 14px 0 0; font-size: 14px; color: var(--sf-text-sub); display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.sp-details-state--error { color: var(--sf-danger); }
.sp-no-orders { margin: 14px 0 0; font-size: 14px; color: var(--sf-text-sub); }
.sp-inline-spinner {
  display: inline-block; width: 14px; height: 14px; border: 2px solid var(--sf-border); border-top-color: var(--sf-blue);
  border-radius: 50%; animation: sf-spin 700ms linear infinite; vertical-align: -2px; margin-right: 6px;
}

/* Order + voortgang */
.sp-order { margin-top: 14px; border: 1px solid var(--sf-border); border-radius: 10px; padding: 12px 14px; background: #fcfcfd; }
.sp-order-head { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.sp-order-title { font-weight: 700; font-size: 14px; }
.sp-order-sub { margin-top: 2px; font-size: 13px; color: var(--sf-text-sub); }
.sp-order-status { border-radius: 999px; padding: 2px 10px; font-size: 12px; font-weight: 700; background: var(--sf-blue-tint-strong); color: var(--sf-blue-dark); }
.sp-order-status--complete { background: #e6f4ee; color: var(--sf-ok); }
.sp-order-status--cancelled { background: #fff0f1; color: var(--sf-danger); }
.sp-steps { list-style: none; margin: 10px 0 0; padding: 0; display: flex; flex-direction: column; gap: 6px; }
.sp-step { display: flex; align-items: center; gap: 10px; font-size: 14px; }
.sp-step-dot {
  width: 22px; height: 22px; border-radius: 50%; flex-shrink: 0; display: inline-flex; align-items: center; justify-content: center;
  border: 1.5px solid var(--sf-input-border); background: #fff; color: #fff;
}
.sp-step-dot svg { width: 14px; height: 14px; }
.sp-step--done .sp-step-dot { background: var(--sf-ok); border-color: var(--sf-ok); }
.sp-step--partial .sp-step-dot { background: #e6a700; border-color: #e6a700; }
.sp-step--info .sp-step-dot { background: var(--sf-blue); border-color: var(--sf-blue); }
.sp-step-label { flex: 1; min-width: 0; }
.sp-step-value { color: var(--sf-text-sub); text-align: right; font-size: 13px; }
.sp-step--done .sp-step-value, .sp-step--info .sp-step-value { color: var(--sf-text); font-weight: 600; }
.sp-track-note { margin: 8px 0 0; font-size: 13px; color: var(--sf-text-sub); }
.sp-order-lines { margin-top: 10px; }
.sp-order-lines-summary { cursor: pointer; font-size: 13px; font-weight: 600; color: var(--sf-blue); }
.sp-order-lines-list { list-style: none; margin: 6px 0 0; padding: 0; display: flex; flex-direction: column; gap: 4px; }
.sp-order-line { display: flex; gap: 10px; font-size: 13px; }
.sp-order-line-desc { flex: 1; min-width: 0; overflow-wrap: anywhere; }
.sp-order-line-shipped { color: var(--sf-text-sub); white-space: nowrap; }
@media (max-width: 420px) { .sp-order-line { flex-direction: column; gap: 0; } .sp-step-value { max-width: 45%; } }